Anyone heard of any SaaS platforms or agencies that are getting traction and successfully solving this problem?
I started having some discussions with colleagues in the space that work with collections agencies, and I was surprised to hear a majority of these LARGE call centers are way behind when it comes to adopting AI and moving their offshore human agents to voice agents.
Maybe I follow too closely to understand how good these voice agents are now, but I assumed these execs at call center operations would be getting flooded with people selling to them (and maybe they are).
But just given they are pretty standardized conversations, I was curious if anyone had more understanding of this call center space and what's going on there. Maybe there are challenges I am unaware of...