Hi everyone, I have personally "moved up" from a support position to engineering team in a small startup <50 ppl.
Generic Story for anonymity:
- Used our company's "free" GPT3.1 AI to create multiple monitoring tools and data analytics tools which helped agents generate breakdown of chat trends, identify new issues, generate reports, also massively contributing to 100% SLA performance.
- This caught eyes of engineering team. Took "probation" offer for x months which did not have new salary attached to it.
- Joining engineering team provided Claude code access which allowed me to create a bunch of Slack bots for various teams with different purposes.. track Jira tickets, reminder systems, metric systems, verification systems
- Before long, I've been then moved to another team created for AI integration in our products and internal tooling
So I've technically been moved 2x now with my previous CS rate, I personally enjoy finding outdated/complicated processes and help design solutions to simplify people's life but now the workload is way more, with deadlines after deadlines.. I've lost a lot of sleep since moving here
I'm coping by telling myself I don't know any programming knowledge anyways and Claude is doing all the work, I'm just directing it. During this time I've learned a lot (Agent SDKs, system design, load balancing... and to always have a backup plan of your backup plan.
My question is:
What are people like us worth? How much would you pay us if we don't know how to code, but can help bring your ideas and system to life with the help of AI tools?