Paid my tuition deposit myself but being told I won’t get a refund need advice
Hi everyone, I’m looking for opinions because I’m getting really confused and stressed about this situation.
I’m an international student admitted to Yorkville University (MBA, September 2026 intake). I paid a $5,000 tuition deposit myself (through the official payment process, not cash to the agent). I have not yet submitted my study permit application and I’ve decided not to continue and return to India.
My offer letter mentions that there is a $500 non-refundable administrative fee and that refundable amounts are returned to the original payment source.
The problem is my education agent keeps telling me that I won’t receive any refund at all, but when I contact the university they keep redirecting me back to the agent instead of giving me a direct written answer. Since I’m the student and I made the payment myself, I’m confused why I can’t get a direct confirmation from the university.
Has anyone been in a similar situation with Yorkville (or any Canadian university)?
Were you able to get your deposit back?
- Did the university communicate directly with you or only through the agent?
- Is this normal or should I push harder for written confirmation?
I just want to understand whether this is standard process or if I should escalate??