
PocketSmith Pressed Pause on Canadian Connectivity. Monarch Is Still Struggling. We’re Doubling Down.
In 2023 PocketSmith published a pretty remarkable post:
“Canada: Sorry, The Connection Just Isn't There Anymore.”
After years of dealing with unreliable Canadian bank feeds, PocketSmith decided to stop recommending its product to Canadians. Canadian connections would remain available, but it would no longer actively support Canadian feed errors or open tickets with its data providers.
That was more than three years ago.
This week, a Canadian Monarch Money user posted about their Scotiabank connection no longer working. Other users in the thread reported problems with RBC, TD and other Canadian institutions.
What I found particularly interesting was Monarch's response.
A Monarch representative explained that Canadian banks generally don't work well with the data providers Monarch uses and that connection problems are common in Canada.
And then they linked to that same 2023 PocketSmith article.
They also pointed to Monarch's money-back guarantee because they can't guarantee that a particular Canadian connection will work.
To me, that's the part of the conversation that matters.
This isn't a new problem. PocketSmith was talking about it in 2023. Canadian Monarch users are still talking about it in 2026. And the response they're getting is essentially that Canadian connectivity is difficult, the problem is widespread, and sometimes the connection simply isn't going to work.
There's another current Monarch thread about BMO where both Plaid and Finicity connections are reported as down, with some users being directed toward MX instead and no ETA for a fix.
None of this means Monarch or PocketSmith created the problem. They didn't. Canadian financial connectivity is genuinely difficult.
But there is a big difference between accepting that limitation and deciding that solving it is part of your job.
Finnomia is taking the second approach.
We're built in Canada specifically for Canadians, so we can't treat Canadian connectivity as an edge case or a secondary-market problem.
And one of the biggest competitive advantages we've invested in is Flinks.
Finnomia uses both Plaid and Flinks.
Plaid gives us broad North American coverage. Flinks gives us another connectivity network with a particularly strong focus on Canadian financial institutions.
That distinction matters.
If one provider is having problems with a Canadian institution, we're not necessarily stuck waiting for that provider to fix it. We can support Canadian institutions through Flinks where it provides the better connection, and we already have users successfully syncing Canadian institutions through Flinks that are currently the subject of connectivity complaints on other platforms.
For us, adding Flinks wasn't simply about putting another provider logo on a page. It was a deliberate investment in improving Canadian coverage and reducing our dependence on a connectivity ecosystem primarily designed around the much larger US market.
And we're continuing to invest on top of it.
A significant amount of our engineering work over the last several weeks has been focused on the connection layer itself: reconnect handling, MFA, background refreshes, stale connections, reconciliation and recovery.
This week we continued hardening that architecture around the situations where Canadian connections tend to become unreliable.
Reconnects now make better use of an existing connection before falling back to starting over, including recognizing when the institution simply needs another security step. We've also improved how Finnomia handles institutions that take a long time to respond, so a slow upstream provider is less likely to turn into a failed connection or an unnecessary reconnect for the user.
The broader goal is to make Finnomia more resilient to the parts of Canadian connectivity we can't control. We can't prevent a bank from changing its authentication flow or an aggregator from having an outage, but we can make sure Finnomia handles those situations intelligently and recovers cleanly when they happen.
Will Plaid + Flinks make every Canadian connection perfect?
No.
Banks change authentication systems. MFA changes. Aggregators have outages. Connections sometimes need to be re-established.
But our response to that isn't going to be, “Canadian connectivity is bad. Here's an article explaining why.”
It's going to be: What can we do about it?
Sometimes that's working directly with Plaid or Flinks on a problem. Sometimes it's routing an institution through the provider that works better in Canada. Sometimes it's changing Finnomia's own connection architecture so that an upstream problem doesn't become a worse experience for the person using the app.
PocketSmith decided in 2023 that Canadian connectivity had become bad enough to stop actively supporting Canadian feed problems.
Three years later, Monarch's own support team is linking Canadian users back to that same article.
We're going the other direction.
Canadian connectivity is difficult.
We're investing in it anyway.
Because for a Canadian personal finance platform, reliable Canadian connectivity isn't an optional feature.
It's the job.
Built in Canada. Built for Canada.