u/ButterscotchNice3613

On and off over the last 25 years I have used Salesforce. When they rolled out the Lightning experience, they lost me as I despised it.

Earlier this year I returned to the Salesforce platform and realized that the Lightning experience is significantly better, but overall the documentation and complexity of integrating other Salesforce products had gotten really bad.

This forced me to look at options. I took a trial of Dynamics 365 and felt overwhelmed.

I watched two videos by this woman in Australia, and everything clicked and I couldn't get over how easy it is to do simple things such as customizing forms, compared to Salesforce.

So is this just a case that Microsoft has been working in silence and letting the product speak for itself, while Salesforce wraps itself up in marketing speak and hype, or has Dynamics taken many years to reach this ease of use and my timing just happens to be good?

Remember when you met that girl or guy and you were so loved up that it was the best time of your life? Then, fast forward 20+ years, you've grown apart, you don't understand each other anymore and everything you do pisses each other off?

Yeah - That's basically Salesforce. Between the constant product name changes, the product deprecation, the lack of product knowledge (even amongst AE's), the crappy AgentForce product that like Old Yeller needs to be put out to pasture, documentation that is ass, the glitches, latency and overall feature bloat!

I could go on, but my marriage with Salesforce is fast headed for Divorce Court. Something that used to take care of my needs is now just pissing me off at every opportunity.