
Help is my parcel lost??
Hi I've been waiting for this parcel for 2 months, tracking the code showed me that it arrived in Belgium at the first week of April but got no news about it for a while. 2 weeks ago the MyBpost app sent me a notification of one of my two parcels arrived at my house and they updated other one (screenshot) and put an "inactive" label and that it would be archived in "18 days". 15 days later nothing has changed, I tried contacting them but nothing seems to be working. I understand what has been going on with bpost lately but how can I tell if this "inactive" label means that my parcel got lost or if it would suddenly be back active? If it did get lost is there a way for them to refund the cost of my package? Thanks in advance ^^