(Rant) I can't stand the fact we as owners can't review customer's.
Yet they can go online and shit on us for whatever reason they choose.
My place has been open for 19 years. We have a 4.7 on Google with like 4k reviews so we do well. But in the last 2 weeks I've had two 1 star reviews and I've been knocked for: my city's parking policies. Surcharges on atms in the area. Other businesses being cash only. The height of my toilet. My waiters overall style. Not being able to find an item, clearly there, on my menu. The fact we don't offer discounts. And other things like that.
It's just insane to me that people can say whatever they want, having nothing to do with the food or service, and even when I dispute them with Google or Yelp, nothing gets done.
Just wanted to rant. I'm gonna create a review app where we can review customers, kinda like what Uber has for their riders. Who's in?