Platform SSO and/or Company Portal Issues
Hello, sorry if this is a redundant post, but through searching I haven’t found it.
We are enabling a device compliance policy for our workforce. We have macOS in the environment. Device compliance works fine when PSSO is enabled and configured.
Our problem is that users will be working just fine behind the compliance CAP, and suddenly their Company Portal shows the device is no longer registered. It is still compliant in Intune. But because CP appears broken they cannot log into anything because the machine name is not sent at sign in. Even though CP shows device not registered, and errors trying to register, PSSO shows to still be registered under settings, but will fail if you try to repair it.
We have a ticket with MS but it’s moving slow. Mostly because in 2-3 days time it will auto resolve and be working like nothing happened.
We’re hoping to find a way to manually kick start it. So if it does happen then support can run through steps to get the user back online quickly.
Hopefully that makes sense. But looking for any ideas we might be able to run through.
I appreciate your time!