Very disappointed with GreenChef
I wanted to try their service, so I placed an order a week ago. I filtered for Mediterranean and plant-based meals and selected a few items for the week. I also skipped the following week because I wanted to try a different meal service instead.
Last night, I noticed a $166 charge on my card, so I contacted customer support. They immediately said there was nothing they could do and that I should have made changes at least 5 days before delivery. The delivery is still 4 days away, so it’s hard to believe fresh produce has already been prepared or shipped.
The bigger issue is that I’m vegetarian and cannot eat meat, yet this week’s order includes turkey and chicken meals. The support representative said they couldn’t modify the order, issue a refund, or cancel it. Their suggestion was that I donate the meals to someone who eats meat. Seriously.
What’s most frustrating is that I never received any reminder or notification email saying:
- these are the meals selected for your upcoming delivery,
- make changes before this date,
- or you’ll be charged on this date.
No communication at all.