So sorry this is long, but I recently went into a hmv (in england) with my friends to buy a shirt i had always wanted, unfortunately i do have a disability which disables me from carrying too much or even holding up too much weight, it means my muscles are weak and even just after a few minutes of holding something up, my back and arms feel like theyre about to snap followed by a stabbing pain.
So instead i bring a bag that i like to place my items in as i shop and then pay at the end (this bag i do end up dragging along and placing down in spots since i cant carry it), sadly this bag is a backpack which can look very suspicious and finally caught the eye of an HMV employee. So this employee comes up to me and bag checks me saying he saw me shove a £21 shirt into my bag, I hadn’t even left the shop and was still near the shirts at the back of the shop during the moment but he assumes i was planning on stealing it (I’m not really surprised) despite me saying i was going to buy it after looking around. Immediately me and my friends are escorted out, and I’m told I’m ‘barred’ from this HMV and every other HMV.
I go with it and just leave because I hate confrontation, but this whole time I wasn’t stealing, and to show slight proof of my disability on cctv you can see me dragging my bag along the floor to places or leaving it as i shop because i cant handle carrying it for too long, and still i just agreed with him because it was nearing 6 pm when they close and i didn't want to escalate the situation if i told the worker about my disability, i fear he wouldn’t have believed me in the moment either way.
So now i'm wondering what to do,
do i go back and explain to them about my disability? and if i don’t because they likely wont believe me, how long will this ban last unless it is permanent?