




Rollback of progress after re-entry!
I want to share with everyone a serious problem and omission on the part of the developers. This morning I was buying some donated jewelry (a ram and a steam train chair), and the stamp event was already 2 days away from making the purchase. The coffee growing event was also half completed.
But after the purchase of the product, this data was completely reset! Moreover, there was a rollback in the jewelry store! As everyone already knows, at the moment, completing 1+ game days is a guarantee of maintaining progress in the game, however, in the case of a stamp event, there are no mechanics at all with completing levels! And it turns out that if a person does not play for 1 day after completing the event, they are at risk of losing all the progress they have spent their time on! In my case, I am a student, I have a catastrophic lack of time to complete even at least 1 level in the game. And now, because of this gross blunder, I have to deal with the support service, which has already refused to restore me for a similar reason 1 time before (they referred to the lack of proper evidence). They also refused to compensate for the resources (time) spent. This is a very big violation! I ask you to immediately make another way to save the data, as well as to compensate all losses for the damage caused to my account. Without exaggeration, this is not the first time I have encountered this problem. I am the owner of one of the channels for this game, and I need to have all the available event decorations available. In the event that the situation is not resolved in any way, I will have to take more unpleasant measures.
The first photos serve as proof that I completed the event in an honest way, without rewinding time. The screenshot at the end shows that the progress was completely reset!