
Anyone ever experienced this?
Purchased an Elite Box that came with 55 free spins, well I usually get them immediately after refreshing my screen, couple minutes went by and nothing. Thought it was odd as I always get them immediately and like to play the free spins before my actual money. Reached out to support and the agent said they would escalate it and reach out via email. Has anyone ever gone through this? Missing spins or money? I am very loyal to this casino but this is very off putting. Now I don’t know if I want to purchase boxes that come with free items.