u/Cola06

More info here https://www.filmbase.uk/update-Aug26/

Hi All,

I was checking my eFlow account and realised I had been getting charged €6.50 per journey on the M50/M1 instead of the usual car charge. Raised it with support, ends up this had been going on for years and I am now due a refund of nearly €500! They had randomly changed the category of my car and admitted there was an error on their part.

Just raising this for anyone who automatically pays for their eFlow by direct debit and doesn't look like me!

On a positive note, customer support were very helpful at getting it resolved quickly and professionally.