So I had a problem with my original order at front gate and they cancelled my order. Literally ruthless “nothing we can do about the cancellation after it’s done” So I waited until recently to buy my EDC ticket cash upfront from Vivid seats. I paid like 1600 for a 3 day VIP wristband and that is quite literally all that came. I’ve been to edc 5 times and have gotten a box with stickers and things every single time. I feel so cheated that all I got was a wristband, and also a little nervous this isn’t real. When I try to reach out to support, (literally went back and forth with the ai bot for an hour) they keep saying they can’t pass my issue to a live agent. When they finally did the agent said they were reviewing my case the ended the chat. I am so absolutely frustrated and nervous. Has anyone ever gotten EDC tickets from vivid seats before? Is this normal? They’re like your ticket didn’t specify a collectors box, which is true but also I feel like it never did? That’s just part of the fun of edc. Every year the boxes are different themes and comes with cool stickers and I know it’s frivolous and stupid to some but that’s a lot of fucking money to spend to get a flimsy wristband in the mail. Took a bit of fun out of the anticipation I guess.