u/Commercial-Ad2348

Need advice on a serious rental issue with NoBroker.

My family and I booked a premium rental property in Bangalore through NoBroker and paid ₹24,000 as brokerage. Even after taking the fee, they failed to deliver several of the promised services during the process (which I had already raised with them over email).

Despite that, we finalized the property, completed all formalities, and even spent extra money to get the house deep cleaned because we were supposed to move in the next day.

Just before shifting, we found out through independent sources that a murder-suicide had taken place in that house only 3–4 months ago (the owner’s wife had allegedly killed her son and then herself).

Neither the owner nor NoBroker disclosed this at any point. Had we known, we would never have proceeded or incurred these additional expenses.

When we confronted NoBroker, their relationship managers said they are “not responsible” for the due diligence of the property or owner. They also told us it should be “okay to live there” since the incident happened a few months ago.

Now, because we backed out after learning this, they are refusing to refund the brokerage and are implying that our decision is unreasonable.

So effectively:

1. They charged us but failed to provide the promised service.

2. They withheld a critical material fact about the property.

3. They are now denying a refund despite both of the above.

This feels like a serious breach of trust and possibly an unfair trade practice under the Consumer Protection Act, 2019.

Has anyone dealt with something similar?

Can I legally push for a refund?

Would consumer court or National Consumer Helpline be effective here?

TL;DR: Paid ₹24k brokerage to NoBroker for a premium rental. They failed to provide promised services, and just before moving in we discovered a murder-suicide had happened in the house 3–4 months ago — something neither the owner nor NoBroker disclosed. NoBroker says they aren’t responsible for due diligence, told us it’s “okay to live there,” and are refusing a refund because we backed out. Need advice on legal/consumer options.

Used ChatGpt to make sense of the angry rant.

Need advice on a serious rental issue with NoBroker.

My family and I booked a premium rental property in Bangalore through NoBroker and paid ₹24,000 as brokerage. Even after taking the fee, they failed to deliver several of the promised services during the process (which I had already raised with them over email).

Despite that, we finalized the property, completed all formalities, and even spent extra money to get the house deep cleaned because we were supposed to move in the next day.

Just before shifting, we found out through independent sources that a murder-suicide had taken place in that house only 3–4 months ago (the owner’s wife had allegedly killed her son and then herself).

Neither the owner nor NoBroker disclosed this at any point. Had we known, we would never have proceeded or incurred these additional expenses.

When we confronted NoBroker, their relationship managers said they are “not responsible” for the due diligence of the property or owner. They also told us it should be “okay to live there” since the incident happened a few months ago.

Now, because we backed out after learning this, they are refusing to refund the brokerage and are implying that our decision is unreasonable.

So effectively:

1. They charged us but failed to provide the promised service.

2. They withheld a critical material fact about the property.

3. They are now denying a refund despite both of the above.

This feels like a serious breach of trust and possibly an unfair trade practice under the Consumer Protection Act, 2019.

Has anyone dealt with something similar?

Can I legally push for a refund?

Would consumer court or National Consumer Helpline be effective here?

TL;DR: Paid ₹24k brokerage to NoBroker for a premium rental. They failed to provide promised services, and just before moving in we discovered a murder-suicide had happened in the house 3–4 months ago — something neither the owner nor NoBroker disclosed. NoBroker says they aren’t responsible for due diligence, told us it’s “okay to live there,” and are refusing a refund because we backed out. Need advice on legal/consumer options.

Used ChatGpt to make sense of the angry rant.

Need advice on a serious rental issue with NoBroker.

My family and I booked a premium rental property in Bangalore through NoBroker and paid ₹24,000 as brokerage. Even after taking the fee, they failed to deliver several of the promised services during the process (which I had already raised with them over email).

Despite that, we finalized the property, completed all formalities, and even spent extra money to get the house deep cleaned because we were supposed to move in the next day.

Just before shifting, we found out through independent sources that a murder-suicide had taken place in that house only 3–4 months ago (the owner’s wife had allegedly killed her son and then herself).

Neither the owner nor NoBroker disclosed this at any point. Had we known, we would never have proceeded or incurred these additional expenses.

When we confronted NoBroker, their relationship managers said they are “not responsible” for the due diligence of the property or owner. They also told us it should be “okay to live there” since the incident happened a few months ago.

Now, because we backed out after learning this, they are refusing to refund the brokerage and are implying that our decision is unreasonable.

So effectively:

1. They charged us but failed to provide the promised service.

2. They withheld a critical material fact about the property.

3. They are now denying a refund despite both of the above.

This feels like a serious breach of trust and possibly an unfair trade practice under the Consumer Protection Act, 2019.

Has anyone dealt with something similar?

Can I legally push for a refund?

Would consumer court or National Consumer Helpline be effective here?

TL;DR: Paid ₹24k brokerage to NoBroker for a premium rental. They failed to provide promised services, and just before moving in we discovered a murder-suicide had happened in the house 3–4 months ago — something neither the owner nor NoBroker disclosed. NoBroker says they aren’t responsible for due diligence, told us it’s “okay to live there,” and are refusing a refund because we backed out. Need advice on legal/consumer options.

Used ChatGpt to make sense of the angry rant.