Has anyone else used 360 Home Photography?
Has anyone else used 360 Home Photography?
I used their service at the end of last year, and unfortunately my experience was very disappointing.
The photos were poor quality, and they ignored specific instructions that not to shoot our kitchen and the request was clearly written on the receipt. Even so, they provided the poor quality of pictures especially kitchen pictures. I still paid the full amount and simply asked them to either fix the photos, retake or provide a full refund. I also told them we would stop using their photos if they refunded us.
Instead of trying to resolve the issue, they refused every proposed solution. They claimed they were photographers, not cleaners, and shifted all responsibility onto us.
We operate an shared Airbnb where guests come and go every day. It's unrealistic to expect every countertop or floor to be completely clear at every moment. A guest may temporarily leave a bag on the floor or a pot on the counter. In my opinion, a professional photographer should avoid these distractions by choosing different angles or asking for a quick adjustment before taking the photo. Instead, they intentionally photographed these unnecessary items.
During our communication, the owner even told us that because we only paid $150, we should not expect high-quality photos, and that they simply photographed the property "as it was." If I only wanted photos of the property exactly as it happened to look at that moment, I could have taken them myself.
After we posted an honest Google review describing our experience, the situation became much worse.
The owner publicly accused us of "extortion" simply because we requested a refund. She also searched through my review history and publicly suggested that my other negative reviews of unrelated businesses were also "extortion." These accusations are completely false and unsupported. I have never contacted any of the other businesses I reviewed, whether my reviews were positive or negative.
In my view, instead of resolving a customer complaint, the company chose to attack the customer personally.
The owner also reported the matter to the police based on allegations that I dispute. I believe the police report was then used to support repeated requests to Google to remove my review by them.
If you search for 360 Home Photography on Yelp, you'll also find numerous one-star reviews. The business now publicly claims it has closed on Yelp, while continuing to actively manage its Google profile. Shortly after my review was posted, a large number of positive Google reviews appeared in a relatively short period, which I personally found unusual.
From my experience, I felt discouraged from leaving honest feedback. It seemed that if you leave anything other than a five-star review, you risk being publicly accused of misconduct instead of having your concerns addressed.
Requesting a refund for unsatisfactory service is a basic consumer right. Customers ask for refunds from retailers every day when products or services fail to meet expectations. Calling a refund request "extortion" is simply false. By that logic, every dissatisfied customer would be guilty of extortion, which is obviously not the case.
In all my years dealing with different businesses, I have never experienced this level of retaliation against a dissatisfied customer. A professional business should focus on resolving customer concerns, not attacking the customer.
If you're considering hiring 360 Home Photography, I encourage you to read reviews across multiple platforms before making your decision. If you've had a similar experience, consider sharing it honestly so other consumers can make informed decisions.