
Has anyone ever had an online order where a store has shipped an unboxed item?
Ordered a couple of battery tools from Total Tools which was fulfilled by the Rockingham WA store and this was the way it was delivered.
I've emailed and touched base with the store and they've told me its standard practice. Their excuse is that they let their customers mix and match the kits and they put the new tools aside until sold and have ensured me its new. Everything that should be included seems to be there.
Am I being unreasonable expecting it to be in its retail packaging? In hind sight I should have just done click and collect but free delivery seemed nice and convenient.