Airbnb upheld appeal for damages against me [Canada]
EDIT: sorry typo, they upheld damages against me, I lost the appeal
I’m an american who finished an airbnb stay in Canada. The host filed a claim for some appliance damages I had allegedly done.
Airbnb found my stay to be responsible, I appealed because the damaged appliances were a totally different make from the invoices in the host’s report.
AirBnb ended upholding their decision, leaving me on the hook to pay up in a few days. What is interesting is the reason they provided for declining my appeal, contradictory to their findings and it seems like it actually supports my case?? It was:
”Reason for decision
| The request to bypass the guest is declined as the claim does not meet the criteria for such action. It is noted that the host reported the same issue in a subsequent reservation (########), which creates uncertainty in attributing the damage solely to the concerned guest. |
|---|
I fired off an email to the resolutions team thread on the uncertainty, seeking clarification on the contradiction, request a supervisor, and seek a pause . it seems like even airbnb is acknowledging that I‘m at least partially not responsible for this.
Was this a slipup on their end? I’m concerned they won’t bother replying to my requests for clarification (even if they say questions are welcome)
The charges are like US$4000, so i cancelled my credit card because I feel like I’m not getting any reasoning behind upholding the host’s fraudulent claims