u/CoyoteMysterious757

Hi there, I applied for my upgrade from OS to AB back in February before the shutdown, and recently received a rejection notice on the basis that the boxes in the criminal history section were unchecked which was entirely untrue. I even went back to my original PDF document to confirm and they were 100% checked properly. Now I'm left waiting for potentially 8-12 months after resubmitting, is there any recourse or anything I can do to make sure they don't make the same mistake in the future? I've already emailed them informing them but have received no reply. Thanks in advance.