Please Help! Helix Rack Frozen
I created a .hlx preset online (3rd party tool), and then attempted to import that preset via HX Edit. My HX Edit started to load the preset, then disconnected, and my Rack froze up. I could hear the sounds, but could not do anything else. I restarted the Rack -
Helix Rack (3.80) now freezes during boot at “Rebuilding Preset 143.” Preset 143 corresponds exactly to the third-party preset I had just imported before HX Edit, and then the damn Rack crashed. I have important unbacked-up user presets. Is there any service procedure on Helix Rack to clear only the corrupt preset without clearing all presets or setlists?
I believe that the LT or Floor does, but it appears the rack only shows:
- ENC 2 + 3: reset globals
- ENC 3 + 4: restore stock presets/setlists
- ENC 4 + 5: restore presets/setlists/IRs
- ENC 5 + 6: entire factory restore
- ENC 1 + 3: rebuild all presets
- ENC 1 + 5: clear all presets/setlists/IRs
- ENC 1 + 6: Update Mode
Edit: Excellent suggestion from Line 6 Support: ENC 1+3+4 during restart to remove the current (most recent) preset.
HelRig dev was also very helpful in this process. If your preset doesn’t have the proper ID, this causes issues with presets.