Partially Shipped
So on tuesday before the nem jellycat drop there was a restock of some jellys in the webiste and the jelly i've been waiting for for so long become available (the happy raindrop!!) and i purchased it right away, along with mia the macaron. no problem whatsover with the payment, everything went okay
on wednesday i received an email stating "When checking our system, I can see that, unfortunately, one or more of your items are now out of stock and not set to return for a little while. This means we will not be able to send this item to you. I am very sorry about this.
With this in mind, we have removed this from your order to ensure that your remaining items can be dispatched as quickly as possible."
i sent two emails (on wednesday and on friday) asking what was going to happen with my order and which item was out of stock. none of them got answered.
so an hour ago they sent me an email saying my order was partially shipped, mia the macaron was shipped but the happy raindrop still appears "Products to be shipped". the order remains the same, the price aswell.
has anyone been through this? or can help me??