u/CrazyInspection854

I am a health care provider who sees several individuals who work at FCPS. I am not a provider for Care First and offered to continue to bill Care First as an out of network provider as they have out of network benefits. I have tried to clarify with Care First how to have payments be sent to me directly like other insurance companies do so as to save these individuals from having to wait for reimbursement when I have more resources than they do. I was told they had to sign a specific form that clearly authorizes payment to go to me. I packaged all of this together and the payment went to the client as opposed to me. I am trying to sort this out and have spent 136 minutes so far on hold waiting to speak with someone. If someone has a solution please let me know. If someone works for Care First please fix this. I am just trying to provide good customer service to the people but I can't keep this up.