PSA: Avoid Ultrahuman
Don’t buy the Ultrahuman ring unless you’re prepared for an endless journey of troubleshooting.
I’ve only had my Ultrahuman Ring Air since December and I’ve already gone through two device failures. The ring disconnected, stopped functioning properly, and became unusable twice. For a product marketed as “premium” wellness tech, the reliability is honestly embarrassing.
What’s worse than the hardware is the customer support. Weeks and weeks of back and forth, repeating myself to different agents, endless troubleshooting, delays, contradictory information, and absolutely no real accountability.
At one point, an agent called me and explicitly told me I would be receiving a free upgrade to the Ultrahuman Pro ring as a resolution (after having my second replacement ring conk off). We discussed shipping timelines and next steps like it was finalized. Then the company completely backtracked afterward and acted like that was never the actual solution. Instead of owning the mistake, they started explaining the difference between the Air and the Pro ring. That was never the issue. Their team told me one thing and then reversed course after wasting my time.
After months of inconvenience, time lost, and two failed devices in less than a year, the final “resolution” was a refurbished replacement ring. I’m grateful that at least it came with my money back.
That being said, I’m shocked by the fact that there was no real ownership over the experience, particularly the misinformation around the Ultrahuman Ring Pro free upgrade. There was no real meaningful attempt to make things right. Just exhausting corporate runaround and gaslighting.
There are simply too many other wearables on the market to justify dealing with this level of dysfunction.
If you’re considering an Ultrahuman ring, save yourself the frustration and buy literally anything else.