u/Cultural-Novel6637

WE ARE HIRING: CSR | HEALTHCARE ACCOUNT | ON-SITE

We are currently seeking for applicants with a strong background in customer service (healthcare campaign) to join our team!

WHAT YOU WILL DO:

• Serve as the first point of contact for patients and clinicians, ensuring a professional and positive experience
• Handle inbound customer inquiries via email, transitioning to phone and other channels over time
• Manage and own the ticket queue using Zendesk by triaging, prioritizing, and routing inquiries appropriately
• Provide empathetic, clear, and accurate responses, aiming for first contact resolution (FCR)
• Maintain accurate and consistent documentation of all interactions in the CRM system
• Support clinic operations through administrative tasks such as scheduling and appointment management
• Ensure data integrity by keeping patient records and system information accurate and up to date
• Identify and escalate complex or sensitive cases to the appropriate teams
• Assist in improving response times and managing ticket backlogs

WHAT WE ARE LOOKING FOR:

- Experience in a healthcare account as CSR

- With Zendesk experience (preferred) or any CRM tools

- Willing to work on-site (M-F, 6AM to 3PM at Eastwood QC)

If you are interested or know someone who might be, send me a DM or leave a comment