Help please! Adidas customer service
Hi everyone! Asking for advice on what I can do next. I collect the Live Better points through Medibank Australia and used my points for a $100 Adidas voucher.
I used the voucher online and purchased 3 items at $54, $54 and $55 each. Total $163 (used $100 gift card and $63 on credit card)
The first issue was the item that cost $55 got cancelled and they only refunded me the cash part of $21. I emailed about this got no response and then called the next day. They are only able to give a voucher or $34 to cover the extra. I don’t agree because I could have just purchased the two items totalling $108 but fine..
Then few days later my parcel arrives and it’s $20 shin guards and not my 2 $54 track pants.
I emailed again and have been getting these emails to call them back to discuss. When I do they just update me that my issue has been escalated.
Also haven’t received the voucher for the first issue just the refund of $21
I don’t know what to do now. I’ve spent $142 and customer service aren’t helpful. It’s only been 2 weeks and maybe I just need to wait but I’m worried nothing will happen.
Any advice would be appreciated. Thank you!