My PDF has comments (indicated by highlights), but their text does not show up. Ideas?
Hi, everyone! My issue is pretty much as the title says.
A journal article I am working to publish was peer-reviewed, and I received feedback in the form of comments on a PDF (pretty standard stuff, I've had similar feedback before). The editor sent the same PDF to two of my email addresses (one institutional/Outlook, one Gmail). When opened, you can see the purple comment-highlights in both PDFS. However, I cannot read the comments themselves. Hovering over the highlights does not work, nor does pulling up the comments panel in PDF software. I was wondering if any of you would have solutions.
Here is further info about my situation:
What I’ve tried:
Email: Outlook, Gmail
Web browsers: Chrome, Safari, Edge
PDF software: Acrobat, PDF Gear
Firmware: MacOS
Windows was also briefly tried but nothing there as well
If this gives any clues, I contacted the editor and he recognized the same problem but found a workaround:
"I don't get why, but if I open up the file as an attachment, open it up on a browser window, I can open up and see the reviewer's comments (clicking on the comments tab on the right). But when I download it and open it up as a PDF on my computer and do the same thing, the comments don't come up."