Car registration issue
Hi. A corner case happened with buying a car from a private person.
I bought a car from a UK citizen who is a resident in Cyprus.
For this, he went to the mukhtaris and got a stamp on the completed TOM9Г form, where he wrote the number of his current UK passport and also his ARC number.
But the car registration certificate was issued in 2014 with the number of his old UK passport, which was cancelled when he got a new UK passport in 2018. At that time, he did not have an ARC yet.
I took the car and all documents and waited for an appointment at KEPO (the TOM office in Nicosia had no free slots for the next two months).
Today, on the day of my appointment, they refused to transfer the car to my name.
Reason: different passport numbers in the TOM9Г form and the registration certificate.
The registration certificate has the number of the seller’s old cancelled UK passport, while the TOM9Г form has the number of his new UK passport.
The KEPO employee said she could not find any data related to the old passport to confirm that the seller is the same person with renewed documents. She also asked for a photo of the old passport, but the seller could not find one and says it was destroyed in the UK 8 years ago.
What is the best way to solve this situation and register the car in my name?
The seller is in contact, not disappearing, and is ready to visit different offices to solve the problem.
Maybe someone has already faced this and can give some advice?