Injured falling through step of London bus tour - seeking advice (England)
Hi, I'm from the UK but have lived in another country for 10 years and I'm just visiting for a week.
I went on a well known bus tour in the city and when I was leaving the tour and walking down the steps the step completely gave way with my entire leg falling through it. I am not that heavy and the bus was not moving so I see no reason why this should have happened.
I hurt my leg, arm and hand. My leg has visible scratches going all the way down it in different places but I'm more concerned about the fact that my actual leg and arm hurt from I assume the landing or falling through it.
Not sure what the best course of action is here. I was very shocked when it happened but gave the tour guide my details and took the email of the tour. I sent them a detailed email with what happened and pictures of the bus and my leg since that's where the injury is most visible.
The tour called me but it ended up cutting out and I honestly preferred if they communicate via email so I did not call back (I also have a non UK number so it would cost me a lot to answer).
Not feeling great since I am meant to be hosting an important work event tomorrow.
Any advice here?
Thank you
Edit for clarification:
- I am British as I have stated and no, I do not live in America.
- Mentioned work event because it requires me to be standing for a long period and it's public facing and I'm now in a lot of pain.
- Some of the replies are unnecessarily mean.