It feels like a scam that real estate agents can gatekeep rentals and force you to have them represent you and pay a brokerage fee to get the apartment you really want.
I have rented many apartments through my 40 years of living and never paid a brokerage fee for a rental until now. Usually, when I was interested in renting a property I always spoke with the landlord or management agency directly and applied that way. But this time around things were completely different. I saw a listing and area I was really interested in renting in as my current lease has just ended. When I went to try to contact the info that was provided on the website advertising the listing a real estate agent called me and then started talking a little about the property and asking me personal questions.
I was then able to schedule a day to see the rental available. The day I saw the rental the realtor was literally texting the entire time or playing Instagram or TikTok reels. The phone volume was so loud that I could tell they were on social media. I had a few questions regarding the property and every time I asked a question they just texted on the phone chewing their gum obnoxiously and kept saying they were unsure or had to get back to me. They seemed like they had no clue about the property for which they wanted a broker's fee. They were unprepared throughout the entire process.
After that, the realtor requested a lot of my personal info and email to send the application. I wasn’t able to apply on any of the websites advertising the listing I feel that even the application was being gate-kept from the realtor. I spent 40 dollars paying for an application and submitting it. Then days later the realtor calls me and requests that I sign a bunch of documents to move forward and was telling me I will not get the apartment without their representation. And they were also fear-mongering to me that there were tons more applicants ready if I didn’t sign. I feel like I got suckered into paying this real estate agent a 2k broker fee to do absolutely nothing.
Every time they called or texted me they were extremely disrespectful and condescending and talked to me like I was a human trash and not worthy of even communicating with them. Even in person they always spoke down to me.
They have given me more stress and an uneasy feeling more than anything and made me drive nearly an hour to get the keys from their office instead of meeting me at the apartment. I just feel like I was scammed as they did absolutely nothing for me. I never felt this way before I just feel so uneasy I got forced to have this person represent me when I didn’t want anything to do with them but they kept threatening me that I won’t get the apartment unless they represent me. It just feels hostile and predatory the way this all works.
I really wanted this apartment so I caved and took all this abuse but I just don't get how people can get away with this. The messed up part is on their social media and realtor profile they have all these quotes saying they are all about the client and going above and beyond to make their client happy and comfortable and all that meanwhile this agent was the polar opposite of what they claim to aim for and what the testimonials say. I also have suspicions that all their reviews are fake and bought and their friends, family, and colleagues are writing them cause this person was the complete opposite of what all the positive reviews say. It sucks because I feel stuck. After all, if I really want a rental I can't even say anything to them. After all, they can be spiteful and speak to the owner, and make you look bad to the owner and the owner or management can decide not to accept your application. It just feels like a lose-lose situation. I ended up getting the apartment but it just left an eerie feeling in me having to deal with that nightmare of a realtor.