Azure deleted our critical Azure Batch infrastructure without consent
Our production Azure Batch pools, jobs, tasks and config are missing and were deleted by Azure. Our account was temporarily disabled for two hours due to a lapse in payment which was quickly updated to reactivate the account. In the email notice of disablement it said data would be deleted on 8/27/2026, over 3 months away, if payment wasn't made. It was made in two hours, but our Azure Batch infrastructure was deleted. Azure external support staff from India said to recreate the pool and jobs and they didn't know how to recover the batch data. We do backup task runtime logs and have scripts to recreate batch infrastructure, but want to recover the existing batch infrastructure, config, and task history.
Who can we escalate this to in order to get real effort into batch data and infrastructure recovery? Why would they delete our Azure Batch resources when it said no data would be deleted? I want to talk to the internal Azure Batch engineering team who builds and develops Batch, to an internal Azure backend data recovery specialist, or anyone else who has the required access level and expertise needed to help with this since azure standard support staff were not able to. How can we get our data back? Are there internal data recovery specialists?
It is not acceptable to delete customer infrastructure without warning of deletion and extremely prematurely within a 2 hour period when the given notice said any possible deletion would occur after about 100 days. Is this expected behavior for batch resources to be completely deleted when an azure account gets temporarily disabled? Azure should honor the disabled state and preserve batch resources, configurations, and history.