u/Direct-Substance-826

Hi everyone.

I started off working as a customer rep at a branch then I moved on to my current role as a financial crime analyst ~ one year. It's mostly a call centre role but with a bit more expertise and working on cases. I am getting overwhelmed and stressed with receiving calls lately, I understand the nature of the role but want to gradually phase out of customer servicing at the end.

I am still interested in this space and want to progress further, what kind of roles can I be looking at with less customer service and more focused on the investigating/compliance sides of things within financial crime space. or what kind of roles can I move into?