Lease ending but letting agent is unresponsive to intent of renewal
My lease is due to end in just over a week, and I've been expressing that I would like to renew it to both my landlord and letting agency. My landlord is completely fine with it, however the agency is both unresponsive to me and the landlord. I had expressed to my landlord (albeit just under 2 months' time before my lease end date) that I would like to extend.
I've been reliable with my payments, so I don't know why I'm getting slighted by the agency to such an extent. I would like to ask what are my rights, now that I've come so close to the lease end, with so much uncertainty? The situation now is: I offered the landlord to pay him directly if the agency remain unresponsive, but I am not sure if he will accept this. Would there be any legal/insurance reason he wouldn't want direct payments? Thanks for any help!