u/Disastrous_Pea_1606

I tried to cash out some cash from my Gcash card in the citymall atm on the far left side where the atms are, I didn't know what happened but the ATM was saying, "Transaction could not be processed" and so I shrugged it off and went to the BDO atm and there my card was declined due to low balance but I was sure I cashed in 550 into my gcash.

Then I checked my app and I saw my money was taken by the citymall atm (check attached image), has someone experienced this before and what did you do to get the money back?