u/Distinct_Line703

for a long time returns were pretty manageable for us because volume was lower and most products were simple.
lately though returns processing has started becoming weirdly time consuming. inventory updates lag behind, items sometimes get marked incorrectly, warehouse team manually checks products before restocking etc...
it feels like every increase in sku count adds more edge cases than expected.
curious if this is just normal once operations get bigger or if people usually solve this by changing processes/systems earlier than we did.
what was the first returns-related thing that started breaking for you guys?