TCGPlayer Seller Advice
I need advice from anyone who sells on TCGPlayer. I have a small store that I use mainly to liquidate my uncle's collection for his cancer treatment. I've been putting a little bit at a time on there, and have not had any problems. I've had about twenty sales and all have gone well. Not many sales overall, but I feel good about them. Some of the cards have seen some play and some of the cards have just been sitting in a box for thirty years right after being taken out of a pack and I mark them accordingly. I even include individual pictures, front and back, for each one.
A few days ago, someone bought all three copies of a card I had on there and listed as near mint with pictures. I was selling each of them for seven dollars and fifty cents, below what others were selling them for. Two days ago, I get an angry email from someone calling me a piece of shit, demanding an immediate full refund because the cards were "moderately played at best," or he's "going straight to TCGPlayer." This has the energy of a mob shakedown. I had to walk an hour to the post office just to mail the cards because someone moved my stamped envelopes, and I was relieved I got the cards mailed in a timely manner and then I get hit with this.
If someone has an issue or question I try to respond as quickly as possible, but my sister is in the hospital from three strokes that came out of nowhere, and I've never had a complaint like this before, so I had to take advantage of the weekend because I'm supposed to have two business days to respond (yesterday is Independence Day and my sister's birthday and today is a religious holiday and I'm not supposed to be working today), so I think I have until the sixth or seventh to respond (even though the email reminding me to respond happened in the middle of Independence Day). I'm emotionally all over the place and I want to make sure I'm doing everything correctly for an optimal outcome.
I'm not sure what to say or do here. I need the money from the sale, but from what I understand, TCGPlayer always comes down on the side of customers over sellers. I had high quality pictures of the cards on the site, front and back, but I don't have them on my current telephone and I can't seem to figure out how to get them off of the site. I can see blurry thumbnails of the pictures I took, at least. Hell, I don't even know if having those pictures would help.
Do I ask TCGPlayer for help? Do I capitulate to what seems to me to be an entitled bad actor? How should I handle this? Hell, if I could issue a partial refund and give the cards to him for what they seem to be going for as "moderately played," as he indicates he believes they are, I'd still be making about $6 per card (minus the site's cut), and I could possibly by fine with that, but a full refund without getting those cards back seems to be the most likely outcome, but a ridiculous one in my opinion. What should I do?