Tenancy deposit funds not available to return back to tenant - England
Hello all,
I wondered if anyone has come across this before.
I’ve been advised by our letting agent that our tenancy deposit will be returned in full, however after waiting 11 working days for the money nothing has been received and the letting agent has today advised the following:
“I’ve chased this up with accounts this morning and there is an issue that they are trying to work on so we can release your money, the system is showing your deposit, but the money is not physically available to transfer, not a situation that we have come across previously.”
I have now emailed the deposit scheme company seeking advice but I wondered if anyone here has come across this before or has any insight?
Perhaps it’s just an internal issue but my brain is wandering all over the place!
Thank you!