Stayed in Memphis and encountered multiple cockroaches in the room (including right near my toothbrush and toiletries), with a mix of adult roaches and baby cockroaches. I requested a partial refund after researching/reading abnb sanitary/cleanliness policies as the complex was absolutely not up to those codes. Host denied the refund, so I chose to involve Abnb
The host originally sent a message saying they rated me 5 stars and asked if I could do the same and then when they found out I was successful in my refund (very small amount mind you not even worth a whole night’s worth), they redacted their message and proceeded to rate me low and accuse me of scamming and copy and pasting roach photos lmao.
After looking through her reviews, it seemed at least 3 other people had the same experience and she accused them of being scammers too. Lesson learned, always check thorough reviews before booking. Thankfully I was able to get a small compensation for that disgusting place, and was also offered a $50 off voucher for next stay. I do feel really relieved that the support team was on my side.