After a year of driving my 2024 Ioniq 5, the ICCU curse has finally caught up to me. My car stopped accelerating on the freeway when I was about to merge in front of an 18 wheeler. A little scary but I managed to get out of the way last second when I realized what was happening. But my main issue isn’t even the ICCU dying on me, it’s the way my dealership is handling it. I was told from Hyundai corporate customer service that the ICCU replacement AND a loaner vehicle during service is a part of my warranty, so I initially thought everything should go smoothly.
Here is what happened since:
I had to overnight drop off my car at a Hyundai dealership on Thursday because this happened after 6pm. I got a call on Friday morning that it was an ICCU failure and that the necessary parts would come in on Monday. So I asked if I can get a loaner vehicle in the meantime because I have to go to work. They told me I can’t get a loaner vehicle under warranty until the parts come in and they give a diagnosis on Monday. I didn’t really understand why it would be like that but I just went with it. Now it’s Monday, I call them in the morning for any updates on the part and they said the part arrived and the car should be ready in a week so I replied with “great, can I receive a loaner vehicle under warranty now?” The guy instantly switches up with “Oh never mind, your part hasn’t come in yet” and then hangs up.
Am I tripping? Or is that not shady. I want to give them the benefit of the doubt and that the guy I was calling misread my status but I just thought that whole interaction ended a little off. After that, I read some other reddit posts regarding this issue and they said that dealerships are not responsible for loaner vehicles under warranty and that it’s Hyundai Corporate’s responsibility. So I gave them a call after and explained my whole situation and told me that I would get a call from a case manager in 2-3 days.