Why are people like this?
So I’ve been a barista for going on 10 years now, Since I was a teen. I’ve noticed people getting lazier and more irritated with how they order. My current coffee shop has a large list of flavors. Several times a day people will stare at it and say something like “I’ll have the rose” and then just wait to pay not making eye contact. So I have to ask “in a latte or cold brew?” (We have a rose cold foam cold brew) “Latte” as if it’s obvious “okay, hot?” “Iced” they are getting noticeably impatient “okay, regular milk good?” “Oat” looking like are about to snap. I’m hesitant to even ask about size or if they are paying cash or card. Do people not know how to order? Do they think baristas are telepathic and I’m asking just irritate them?? Are they so used to playing 20 questions with the barista they don’t know they can just say what they want in one sentence and save us both the time?
Are y’all experiencing this?
There have always been bad customers but it’s becoming the norm here for me