u/Downtown-Storm2979

Hi I have an Ex3 that is not producing enough resistance even though the numbers are registering
I am under the impression that the first thing I need to change is the encoder wheel.I have been in touch with echelon and they have said that they have none in stock,I’m not confident I will here anything from them even though they said they have kept my inquiry ticket open. Does anybody know where I might be able to purchase one to fix this problem
Thanks Jason