u/DrRoottine

A patient cancels a $2,000 treatment appointment two days before they’re scheduled.

You have a cancellation list.
Your front desk is already busy.

The patient says they’ll “call back when things settle down.”

What happens next?

Does your front desk:
Call the next person on the cancellation list?
Try to reschedule the original patient immediately?
Put the patient into an automated follow-up sequence?
Leave it alone until the patient reaches out?

Something else?

I’m particularly interested in what happens after the initial cancellation.

Because I suspect different practices handle this very differently.

What would happen in your practice?