Need Urgent Help/Advice - Pearson OnVUE Cancelled My PMP Exam
Hi everyone,
Congratulations to all those who passed their PMPs!
I was supposed to take my PMP exam today (Sunday, 5th of July at 10.15 am EST), but I had the worst experience ever (online exam)!
I'm wondering if anyone has experienced something similar with Pearson OnVUE while taking the PMP exam.
I logged in on time and had already passed the Pearson system check before the exam. Unfortunately, the experience went downhill from there.
- The proctor was over 30 minutes late.
- Once the exam started, the Pearson OnVUE application didn't load properly. Instead of the exam interface, I was seeing raw HTML code on my screen.
- I never saw the Security Acknowledgement page or any button to accept it because the page never loaded correctly.
- I was transferred between 3–4 different proctors and spent over an hour trying to resolve the issue.
- One of the proctors even mentioned that the "technical support team was unavailable".
- Eventually, the exam was cancelled with the reason: "Refusal of Candidate Security Acknowledgement."
The problem is that I never refused anything - I literally wasn't given the opportunity because the interface was broken.
I've already opened a case with Pearson and plan to contact PMI as well. I'm requesting a no-cost reschedule since this appears to have been a Pearson technical issue rather than a problem with my computer (the system check completed successfully before the exam).
Has anyone here experienced:
- HTML code appearing instead of the exam interface?
- A false "Refusal of Candidate Security Acknowledgement" cancellation?
- A successful reschedule after a Pearson OnVUE technical failure?
I'd really appreciate hearing how your case was resolved and how long it took.
Does anyone know the contact number or email for Pearson support? This is really disappointing!
Thanks in advance for any advice!