u/DragonoidWarlord

A small amount of info beforehand, I hold an Platinum (June 2025) and Platinum Cashback (Sept 2024) and I am from the UK.

Recently when I’ve tried to call the Amex concierge service or customer service generally in the evenings due to me being unable to call in the mornings or afternoon, I keep getting told that the office is closed, I have not had this issue ever happen before even when calling at 2 or 3am. I ended up using the messaging feature in the app about something else and I asked them why this kept happening and they informed me my account is being handed by a dedicated team and their office was closed when I called. Is this a mark against me? Has this happened to anyone else or does anyone know why this has happened to me?