u/DroidsInOuterspace

Hey all, like the title says, my apartment lease is up in 5 days and I've yet to get my renewal. I filled out an online request which was accepted at my current rate. Since then, I've called, texted, emailed and visited the office in person (all multiple times!) and they STILL have not sent it to me and I'm getting concerned. When I asked about needing the lease to update my renter's insurance and mentioned the potential getting stuck with an expensive month to month they just said "oh that won't happen" but I'm not too convinced after all this tbh. I've considered calling corporate but the company has multiple 1/5 star reviews so I'm not sure what to do next - ideas? Located in TX, apt owned by a large managing company