u/Dry-Abroad-1131

Hopefully this is an easy fix but I couldn't solve it for the life of me. Had a client's laptop going straight into an 86" tv. It detected it and i put it into 'extend the display' mode.

However, when I went into PowerPoint, the presenter mode wouldn't kick in. When I went into the Slide Show options, under 'monitors', "use presenter mode" was blacked out completely.

I tried to adjust display settings in the laptop, tried putting a bi-di in, tried a usb c to hdmi adaptor. In short, I was trying everything.

The laptop doesn't have pending updates, I suspect it's perhaps a security issue with the laptop?

Or is there an easy fix I'm missing? Thanks for any help.