![[Dan Henry 1972] My nightmare warranty experience with support: Threatened with "See you in court" over a dead quartz movement.](https://preview.redd.it/vkg0jlm4up1h1.jpg?width=140&height=140&crop=1:1,smart&auto=webp&s=612d7729277c710495a747aced245a1a30d0638f)
[Dan Henry 1972] My nightmare warranty experience with support: Threatened with "See you in court" over a dead quartz movement.
Sent my Dan Henry 1972 back for a warranty repair because the movement died. Support denied receiving it for 5 weeks despite tracking. After I proved delivery, they claimed "user abuse" due to minor desk diving scratches on the case and demanded $80 to send my broken watch back. When I mentioned consumer rights, they told me: "See you in court!"
Full story:
I bought a Dan Henry 1972 Maverick in May 2025. A few months ago, the quartz movement completely stopped working. Changing the battery did nothing. Since it was within the 1-year warranty, I contacted support and shipped it to their partner in France (GMT Bordeaux - ABH).
According to my official tracking, it was delivered on March 17th. For over 5 weeks, the support agent (Marcelo) claimed their system didn't show it and refused to help. Only after I provided heavy tracking proof and a photo of the parcel did they suddenly "find" it.
Instead of repairing it, they are now holding my watch hostage. They claim I abused the watch because of normal, minor surface scratches on the steel case. These scratches have absolutely zero technical connection to the electronic failure of the internal movement. I even have photos from right before shipping proving the watch had no structural damage.
They gave me an ultimatum: Pay $200 for the repair, or pay an $80 "analysis fee" just to get my own broken property back. When I refused and stated my rights under EU consumer law, Marcelo literally replied:
"You have no other options on the table, and we will offer you no other concessions or considerations.
As said: This is NOT up to negotiation. Let us know if you prefer to proceed with Option 1 or Option 2.
These are the only two options available. If you refuse to decide, we have nothing else to discuss with you.
See you in court!"
I have now officially filed a complaint with the European Consumer Centre (ECC) Austria. Be very careful with this brand. Their customer service is an absolute nightmare once something actually goes wrong with the watch.
