$19.99/month for Gold VIP — more than Netflix — and basic features that used to work are now broken. Where is the QA, Lockwood? (Mods, please respond)
I need to get this off my chest, and I know I'm not the only one feeling it.
Gold VIP is $19.99 a month. That's more than a Netflix subscription. Let that sink in. Netflix serves hundreds of millions of people, and when's the last time you opened it and the play button just... didn't work? Never. Because companies that charge subscription money are supposed to test their product before shipping it.
Meanwhile, here's what we're paying premium prices for:
- Whisper chat is broken. This isn't a missing feature — it's a feature that used to work and got broken. How does that even happen without anyone noticing before release?
- Constant crashes. The game stability right now is honestly embarrassing for a studio this size.
- Animation sets don't work. Again — paid content, not functioning.
- The 18+ server feels like a complete afterthought. The community has been asking about this forever and it still feels like nobody at Lockwood actually cares about it.
- New champagne and cage items — VIP only, and the cage doesn't even have a light. So even the exclusive paid content ships half-finished. VIPs are paying the most and still getting unpolished items.
Lockwood isn't some tiny indie studio. This is a company with offices in Nottingham, Newcastle, Lisbon and Vilnius, boasting 200+ million registered users. A company that size having seemingly zero UAT (user acceptance testing) is genuinely baffling. It's not just this update either — the Steam launch reviews were full of the same stability complaints. This is a pattern, not a one-off.
It really feels like there's no interest in giving players what they actually want, or at minimum, keeping what already worked working. We're not asking for miracles. We're asking for:
- Fix whisper chat
- Fix the crashes
- Fix animation sets
- Take the 18+ server seriously
- Stop shipping broken/incomplete items — especially VIP-exclusive ones
- Reduce the price of Gold VIP. We all know you can. $19.99/month for a game in this state is not justifiable.
Mods / Lockwood team — can we please get an actual response to this? Not a copy-paste "please submit a support ticket" reply. An actual acknowledgment that these issues exist and a rough idea of when they'll be fixed. The community deserves at least that much for what we're paying.
If you're dealing with the same bugs, comment below so they can see how widespread this is.