Hi im not normally one to complain but twice now we have had issues lets go hydro...first time i purchased my partner a spa and meal voucher turned up had a mediocre spa experience and then when we went to get our meal portion of the deal we were informed that the restaurant was now owned by a third party and that part of the voucher was invalid....no apologies just yeah 'not our problem'
Ho hum sucks but got over it ....fast forward a year or so and we purchased our friend a £100 gift voucher on 7th of june 2025 it clearly states on the email that the voucher is valid for 12 months... friend went to use it this last week and she recieved a very blunt email feom customer services saying the voucher was invalid even though its within the 12 months ,, so any one any suggestions for alternative family friendly gift ideas to replace the voucher