I recently got my hacked account back after 3 years and got it's sanction removed, yet I am still unable to play.
Recently I got my account back after it being hacked 3 years ago. During the time it was hacked it was sold at least once from what I can see by the hacker. At least one of the people who had access to the account at some point or another got it banned.
The first time I attempted to get the account back was 3 years ago and was incredibly frustrating with the support I received, so I gave up and made a new account for the time being.
About a week ago I attempted another support ticket to get my account back. This second attempt was reasonably successful as the support was much better and I ended up getting the sanction on my account removed.
With the sanction removed though I am still unable to play the game as in the launcher it says "Banned" below the Fortnite icon where it would normally say launch. I uninstalled it and now it just says "Unavailable". I am not hardware banned as this does not cause any issue playing the game on my account that I had been using in the meantime on the same computer.
The support team said there is nothing more they can do for me so I've come here to see whether anyone knows what is happening/has any suggestions for me to get my account back properly.