u/Due_Function_4077

Curious to hear from people working in sales operations.

Every team seems to have one process that looks simple on paper but becomes time-consuming in practice.

Maybe it's keeping information organized, coordinating different steps, or making sure things happen at the right time.

What's one part of your sales process you'd most like to simplify or automate?

What have you tried so far, and did it actually make things easier?

I've been wondering about this lately.

With messaging apps and instant notifications, it feels like people expect businesses to respond much faster than they used to.

But small businesses can't always be available 24/7.

If someone contacts your business outside working hours, what do you normally do?

Do you reply the next morning, send an automatic response, or have someone monitoring messages?

What's worked best for you?

I've been looking at different ways businesses handle this, and I'm curious what others have found useful.

One thing I've noticed is that communication can become harder to manage as a business gets busier.

It's easy to respond when you're available, but keeping the same level of communication throughout the week can be challenging.

I'm curious how other small business owners handle this.

Do you have a specific routine, use templates, set reminders, or have another system that keeps things consistent?

I've been exploring a few different approaches to this, and I'd be interested to know what systems have worked well for others.

Something I've been thinking about lately:

When a business starts getting more inquiries than usual, what system do you use to keep everything organized?

Do you reply immediately, set reminders for later, use a CRM, or have some kind of automated follow-up?

I've noticed that replying once is usually easy. The difficult part is remembering to follow up again when someone doesn't respond.

I'm curious what other small businesses are doing to handle this without spending hours every day on it.

Someone would submit a contact form, and the response would depend on whether someone happened to check their inbox.

So I decided to build dge to make that process more consistent.

Has anyone else run into the same issue?